Pillar Webhosting respects your privacy. This policy explains how we collect, use, store and protect personal information when you visit our website, request a quotation, create an account, purchase services or contact our team.
Information we collect
We collect information you provide, including your name, email address, phone number, company details, billing information, service requirements and support messages. We may also collect technical information such as IP address, browser, approximate country, pages visited and referral source to operate and improve the website.
How we use information
We use information to provide services, process orders and payments, create accounts, send invoices and renewal notices, respond to requests, provide support, improve website performance, protect against fraud and meet legal obligations. We do not sell personal information.
Payments and service providers
Payments are processed by approved payment providers. Card details, card security codes and M-Pesa PINs are handled by the payment provider and are not stored by Pillar Webhosting. We may share the minimum necessary information with domain registries, hosting infrastructure providers, email providers and other suppliers solely to deliver the service you request.
Cookies and analytics
We use essential session cookies to keep accounts secure and to operate cart and checkout functions. We may use privacy-conscious analytics to understand public website traffic, marketing performance and country-level audience trends. We do not use private account, invoice or payment pages for marketing analytics.
Security and retention
We use reasonable administrative and technical safeguards. Access is restricted to authorised personnel where required to deliver support, billing and service operations. We retain records only for as long as needed for service delivery, legitimate business operations and legal or accounting obligations.
Your choices
You may request access, correction or deletion of personal information where applicable, subject to legal, security, billing and service-retention requirements. You can also opt out of non-essential marketing communications at any time.
Contact
For privacy questions or requests, contact info@pillarwebhosting.com. Your use of the services is also governed by our Terms of Service.